---
id: customers.acme.churn-risk
type: knowledge
layer: L2
title: ACME churn risk
authority: inferred
owner: finance
confidence: 0.6
durability: operational
classification: confidential
canonical_source: true
updated: 2026-08-01T00:00:00Z
tags: [churn, internal]
---

Model scores ACME at elevated churn risk after two late renewals.

`authority: inferred` and `confidence: 0.6` — this is a model's opinion, not
a fact, and it never outranks anything canonical. It is excluded from the
sales scope outright so it cannot leak into a customer conversation.