---
id: policies.refunds
type: policy
layer: L3
title: Refund policy
authority: canonical
owner: support
status: approved
durability: long-lived
classification: internal
canonical_source: true
updated: 2026-08-01T00:00:00Z
tags: [refunds]
---

Refund requests are accepted within 30 days of purchase.

Outside that window, a refund requires an exception approved by the support
lead. Agents must not grant one on their own.