---
id: policies.refunds
type: policy
layer: L3
title: Refund policy
authority: canonical
owner: support
status: approved
version: 1
durability: long-lived
classification: internal
canonical_source: true
updated: 2026-08-01T00:00:00Z
tags: [refunds]
applies_to: [support]
---

Refund requests are accepted within 30 days of purchase.

Enterprise customers on invoice terms are credited on the next invoice
rather than refunded to a card.