---
id: procedures.refund
type: procedure
layer: L4
title: How to process a refund
authority: approved
owner: support
status: approved
durability: operational
classification: internal
canonical_source: true
updated: 2026-08-01T00:00:00Z
references: [policies.refunds]
applies_to: [support]
---

1. Check the purchase date against the refund policy.
2. Enterprise accounts are credited, not refunded.
3. Outside the window, escalate.