{
  "id": "operations.ticket-4821",
  "type": "operational",
  "layer": "L5",
  "title": "Ticket 4821",
  "content_uri": "https://support.example.com/tickets/4821",
  "authority": "observed",
  "trust": "untrusted",
  "owner": "support",
  "durability": "session",
  "classification": "internal",
  "sources": [
    {
      "uri": "https://support.example.com/tickets/4821",
      "type": "conversation",
      "trust": "untrusted"
    }
  ]
}